Questions people ask, before
they ask anyone else.

Safe Call Up is a platform, not an app. You can use it on your phone or computer through a browser, without installing anything that leaves a visible icon. That choice is deliberate: an app on a home screen is itself a piece of evidence about what you have been thinking about. A platform is not.

No. Safe Call Up is not a domestic violence helpline or support service. If you are in immediate danger, call 000. If you need to talk to a counsellor now, call 1800RESPECT on 1800 737 732, free and 24/7. The platform is built to sit alongside that help, not replace it.

People living through coercive control, people beginning to recognise it in their own relationship, and the families, friends, and frontline workers supporting them. The same platform serves all three — what changes is how each uses it.

No. Safe Call Up is free for individuals and is funded through partnerships with frontline services and philanthropic supporters. We do not run advertising on the platform, and we do not sell or share your data — ever, with anyone.

Not from the platform itself. Your entries are encrypted on our servers and only visible after you log in. The vulnerable points are your own device — shared phones, shared laptops, shared cloud backups, browser history, autofill, lock-screen notifications. The platform includes a Quick Exit, a one-tap browser-history clearer, and guidance for each of these. We strongly recommend using a private/incognito window if you share a device.

On Australian-hosted servers, encrypted at rest and in transit. Your entries are end-to-end encrypted with a key derived from your passphrase, which means we cannot read them — even if compelled. If you forget your passphrase we cannot recover the data; that is the trade-off, and we think it is the right one.

We require a valid Australian court order before disclosing anything we hold. Because your entries are end-to-end encrypted, what we are able to disclose is limited to encrypted data we cannot read. Unless you choose to share entries with police, lawyers, or workers from inside your account, no one else sees them.

The platform does not store entries on your device by default. There is a panic wipe option that clears any local browser data — recent visits, cached pages, autofill — in a single tap. Your full record remains safe in your encrypted account, retrievable later from a different device.

In Australian jurisdictions that have criminalised coercive control, courts look for patterns — repeated behaviour over time. Useful records include dated entries describing what was said and done, screenshots of messages, call logs, photos of damage or injuries, bank and account records, and witness accounts. The platform helps you keep these in one place, with reliable timestamps, organised by category.

It depends on your state or territory. Some allow private one-party recording in some circumstances; others do not. The platform shows guidance for your jurisdiction when you log a recording, and we recommend speaking to a community legal centre if you are unsure. Even where audio recording is restricted, written records of what was said remain useful.

From inside the platform, you can generate a time-bound, read-only link for any entry, group of entries, or your full record — and revoke it any time. Nothing is shared until you create a link. The recipient does not need a Safe Call Up account.

Yes. We work with frontline DV services, legal aid, and women's health centres across Australia. Partner workers can be granted limited access to support clients who choose to share their records with them, and we offer training on the platform and on documenting coercive control more broadly. Get in touch.

An Australian team of survivors, family members, frontline workers, and engineers — independent of any single agency or jurisdiction. We are governed by an advisory board that includes lived-experience advocates and community legal practitioners. More about us.